Return and Exchange
Return and Exchange Policy
Goods received within 7 days are returnable or exchangeable if and only if the product defects. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Lens was torn or broken in SEALED bottle
- Lens was in odd shape in SEALED bottle
- Lens was expired in SEALED bottle
Products are exchangeable under these circumstances. To exchange the products, photo of products are required to prove the defects. Also, returned defects products will be inspected thoroughly. Exchangeable or refundable policy is void if the products show any sign of used.
Pinkyparadise reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If you parcel being returned and a refund request is made, we will impose 30% penalty fees of your total order value and deduct the shipping charges and refund you the remaining amount.