Let’s be honest: the whole world is struggling with Covid-19, and we must all do our part to help.
In light of the recent announcement, our government has imposed a nationwide Movement Control Order
to limit the spread of the Covid-19 infection. This is our responsibility as citizens who care for the well-being of our families, our communities and our country. We understand that by practicing social distancing will help us to curb the spread of the coronavirus. We're operating in line with advise from the Ministry of Health.
We're running business as usual, and shipping will continue to operate, you can place your order and enjoy our
. However, orders may take a bit longer to process. We're working hard to get orders shipped out as quickly as possible. Please understand that there could be delays in areas of the country or internationally where restrictive measures are in place.
Shipment to certain countries
is temporarily unavailable due to delivery restrictions in the respective destinations.
All courier shipping prices including handling fees will be increased to 25% effective as of the 1st April 2020 until further notice. This is due to unforeseen flights canceled during this emergency situation.
We greatly appreciate your patience and understanding during this period.
Is it safe to receive a package from any area where COVID-19 has been reported?
Yes, it is safe. There’s no evidence to support the transmission of the novel coronavirus via packages.
The World Health Organisation (WHO)
, people receiving packages are not at risk of contracting Covid-19. From previous analysis, due to poor survivability of these coronaviruses on surfaces, there’s likely very low risk of spread from packages that are shipped over a period of days or weeks at ambient temperatures.
Are your lenses safe to wear?
Yes, they are safe. All the contact lenses are disinfected and are sterilized in a vial or blister containing a sterile buffered isotonic saline solution.
Will my order be delayed?
Currently, orders may require longer processing time. This is due to the reduced operating staff at our warehouse and with our delivery partners.
Safety Tips For Your PinkyParadise Package
What should you do after receiving the package?
The virus couldn't survive in the long-distance shipment. If you are worried, wash your hands with soap and water before and after handling the package. To be extra safe, you can clean packages or other surfaces with solutions containing ethanol alcohol.
What should you do before handling the lenses?
Wash your hands with soap and water, then thoroughly dry before handling contacts. Make sure you clean, disinfect and soak your lenses in proper fresh multi-purpose solution prior to lens insertion.
Health and safety is our number one priority
PinkyParadise has been taking the necessary safety measures to ensure that the health and safety for our customers and staff is a number one priority.
All our products are safely stored in our sanitized warehouse and have arrived in our facilities since the middle of 2019. The warehouse is cleaned and sanitized daily and our operations team have been wearing masks whilst handling any products for shipment.
Due to PinkyParadise being an online business, we do not have any walk-in customers and this helps to limit the number of people working at the office, thus reducing the risk.
Implemented at the end of February 2020, all staff that went for any overseas travel have been in self-quarantine for 14 days and are required to have a full body checkup before reporting to work. Once the tests are cleared and they are back at work, they were required to wear a face mask for 1 week.
The office has also provided a number of hand sanitizers for the staff to use as well as masks. Pinkyparadise has also started a ‘work from home’ policy to allow their employees to practice social distancing recommended by the Malaysian Health Ministry
General Tips and Advice
We can’t say this enough but
wash your hands
! It is one of the best ways to protect you and your loved ones. Make sure that you wash your hands for a good 20 seconds and to make it more interesting, our staff have been choosing their favorite hits to sing whilst washing their hands. Try our staff pick such as Justin Biebers hit ‘Yummy’.
Staying home is one of the most effective ways to help curb the spread of the coronavirus
and to make sure you and your loved ones are protected.
Please be safe, wash your hands, and together we will get through this challenging time.
Thank you for all your support!
Love from the PinkyParadise team