Easy Returns & Exchanges: Our Customer-Friendly Policy

We understand that sometimes things don't work out. If you're not completely satisfied with your purchase, we're here to help with returns and exchanges. To make sure you get the right product the first time and avoid any hassle, feel free to consult us before placing your order.

We're happy to guide you and your satisfaction is our priority!

Here's how it works:

1. Eligibility:

  • Exchanges are accepted as long as the product is original, unused, unopened, and sealed, so it can be resold after inspection.
  • Free items cannot be returned or exchanged.
  • Returns/exchanges request due to dissatisfaction with color, design, or style after use cannot be accepted.

2. Return Window:

  • Kindly contact us within 7 days from the date your package is marked as delivered on the tracking website.
  • Requests made after this period cannot be processed.

3. Return Authorization:

4. Refunds:

  • For eligible returns, a 100% refund via store credit is guaranteed.
  • Refunds are applied promptly once the returned item passes inspection.

5. Shipping & Costs:

  • Customers are responsible for return and resend shipping costs.
  • Any additional fees, such as duties or taxes, are also the customer's responsibility.

6. Processing:

  • We aim to process exchanges promptly upon receiving your returned item, subject to item availability.
  • We may need to decline returns or exchanges if items don't meet the above requirements, so please double-check before sending them.

7. Defects & Comfort Issues:

  • For defective products or discomfort complaints, we handle each case individually.
  • Simply contact us with photos or details, and we'll prioritize resolving the issue, including replacements or store credit where applicable.

Effective Date : 29th January 2026
Date updated