Refund & Cancellation Policy

If the need arises, we'll handle it swiftly and smoothly, making sure your experience with us is as seamless as possible.
We encourage you to review your order carefully before it ships, so everything is just right!

For any refund requests, please email us at enquiry@pinkyparadise.com.

1. Same-Day Cancellations

Full refund guaranteed for cancellation requests made within the same day of placing your order.

2. Returns & Refunds Request After SHIPPED (100% Refund via Store Credit)

Once your order has been marked as fulfilled or shipped, cancellations are no longer possible, as we are unable to make changes after the package has been handed over to the courier service.

• Please ensure that you have selected the correct item, variations, and prescription, and carefully review the confirmation email upon receipt.
• Kindly make sure that the shipping address provided is accurate and complete.
• If you wish to return a product after delivery, refunds will be issued as store credit only. Refunds to the original payment method are no longer available.
• Upon receiving and inspecting the returned item, 100% store credit will be applied to your account and will be ready for use on your next purchase. Plus, your store credit never expires, giving you the freedom to shop whenever you're ready!
• Pinky Paradise reserves the right to decline store credit refunds for returns that show signs of use or do not meet our return requirements.

For more details, please refer to our Return & Exchange Policy

3. Delivery Issues & Reship Options

If your parcel is returned due to recipient-related reasons (e.g., incorrect or incomplete address, invalid contact information, failed delivery attempts, unclaimed package, or recipient unavailability), you have the following options:

Options:

1. Free Reshipment (After Return)
   We will resend your order at no extra cost once the parcel has been returned to our warehouse. [Estimated return timeline: 3-6 months]
2. Store Credit Refund Only (Excluding Shipping Fees)
   A full refund will be issued in store credit, excluding shipping fees.Refunds to the original payment method are not available.
3. Immediate Reshipment (Shipping Fee Required)
   You may choose to cover the shipping fee, and we will reship your order promptly as a new shipment.

Timeline & Important Notes:

• Contact us immediately after a failed delivery for a quick store credit refund.
• If the parcel is unclaimed, we will wait for it to be returned and contact you to confirm your preferred option: free reshipment or store credit refund. (Estimated return timeframe: 3-6 months)

Failure to respond within 2 business days of our outreach will result in an automatic issuance of store credit (excluding shipping fees), and the case will be considered closed.

4. Simplified Reshipment for lost packages

If your parcel is lost, simply provide proof of contacting the courier, and we will gladly reship your order with free standard shipping.

• Important note: We cannot be liable for parcels marked as delivered on the tracking website. Hence a refund is not available for lost shipments.
• Insured shipment service! In the rare event of your parcel being lost in transit, there's no need to worry. Simply email us immediately once you notice the issue, and we will promptly initiate a reshipment of your order to ensure you receive it without any further concerns. While refunds aren't available, we'll promptly reship your order free of charge so you receive it safely.

5. Defects & Comfort Guarantee

• 14-Day Window for Defects or Wrong Items
  Got a defective item or received the wrong order? No worries! You have 14 days from delivery to reach out, and if it's our or the manufacturer's error, we'll happily send a replacement free of charge.
• 30-Day Satisfaction Guarantee for Discomfort
  Not comfy with your item? You have 30 days from delivery to let us know. We'll either send you a free replacement or, if approved, give you double the amount paid as store credit. It's your choice!

Free standard shipping applies for replacements.

To request a replacement or store credit, please contact us at enquiry@pinkyparadise.com with any relevant details or photos.

For more details click here: Defect/Discomfort Policy

6. Pre-order your favorite items with confidence!

While these items are uniquely crafted with various production time, we understand that plans may change.

• Since pre-orders are often made to your specifications right away, cancellations will include a 50% adjustment but we'll help you figure out the best option!
• We highly recommend contacting us if you have any doubts before placing a pre-order, so we can assist you and ensure your order is correct.

7. Customs Duty & Taxes (NON-US CUSTOMERS).

• Customs & Taxes Vary by Country
  Please note that customs duties and taxes differ depending on your country, and Pinky Paradise is unable to provide exact amounts for sales tax or customs charges, as each country has its own regulations.
• Charges Determined by Courier
  Any applicable costs including import duties, service fees, sales tax, and other handling charges are determined and invoiced separately by the courier upon delivery.
• Free Shipping Does Not Include Taxes
  Free shipping promotions on our website do not cover customs duties or taxes. While shipping may be free from Pinky Paradise, you may still be responsible for any charges imposed by your country.
• Rejected or Returned Packages
  If a package is rejected or returned due to unpaid taxes, refunds or replacements cannot be processed. We encourage customers to stay informed about potential charges in their delivery location to avoid unexpected costs.