Frequently Asked Questions

1. Check Locally First
Sometimes carriers mark parcels as delivered 24–48 hours before actual delivery.

Please check the following:

• Around your property (porch, doorstep, side/back entrances)
• Mailbox or parcel locker
• With household members or neighbors
• Building management or reception (if applicable)
• Hidden or secure drop-off spots (e.g. behind plants, doorways, gates)

2. Still Can't Find It? Contact Us:
If you still can’t locate your parcel, please email us at enquiry@pinkyparadise.com with your order number. Our team will investigate and assist you further.

3. For USA Customers (Shipping Route Update):
Due to our updated shipping process, parcels are transferred from Quantium Solutions to USPS, UniUni, or other local delivery partners.

Because of this handover:

• The original tracking number may not immediately reflect final delivery updates on the carrier’s website.
• We can help you retrieve the local tracking number if needed.
  
  

4. Investigation Timeframe:
For Standard Mail shipments, please allow 7–10 business days for the carrier to complete delivery confirmation and investigation.

5. If the Package Is Confirmed Lost:
Rest assured, once the carrier officially confirms the parcel is lost, we will arrange an appropriate resolution for you promptly.

Order processing time depends on the items in your order.

• Most orders are processed within 1–3 business days before shipment, excluding weekends and public holidays. 
• During busy periods such as Halloween, Black Friday, and major sales events, processing may take up to 7 business days due to higher order volumes.
• If your order includes toric lenses, please allow 45–60 business days for processing, as these are custom-made.
• If your order contains both regular and toric lenses, we will ship everything together once all items are ready.
• For orders with Instabook or personalized custom caps, please allow an additional 1 week for design and printing.
• Once your order is ready and handed over to our shipping partner, you’ll receive a shipping confirmation email with tracking details.

Although the tariff will take effect starting September 1st, you don’t need to worry about unexpected fees.

For standard mail PinkyParadise will fully pre-pay the tariff on your behalf, so your package will be delivered without any additional charges.
For express shipping, we currently offer only one option, the tariff has already been calculated and included in the shipping cost at checkout. This means there will be no surprise payments upon delivery, and you can shop with confidence knowing all costs are covered upfront.

Order processing typically takes 1-3 business days, excluding weekends and public holidays. The estimated time of arrival (ETA) countdown begins once the order status changes to "Fulfilled". Please note that during peak seasons such as Halloween and Black Friday, there may be a slight delay in processing and updating the tracking number. Rest assured, your order will be shipped within the 7 business days processing time frame, but the tracking number update may experience some delays. Your patience is appreciated.

Regrettably, we do not customize size readings to match your prescription. Our lenses have fixed sizes indicated in the product descriptions. To match your prescription sizes with our available lenses, you must check for lenses within your base curve and diameter. During prescription verification, we only ensure that the SPHERE reading matches your prescription power. Please note that our circle lenses come in larger sizes designed to enhance eye appearance. Some lenses offer two different sizes, as mentioned in the product descriptions. If you require a specific size mentioned on the product page, kindly leave a note in the order notes section during your purchase, and we will accommodate your request accordingly.

- Kindly allow 1-3 business days (exclude weekend and Public Holiday)
- If your order consist of any toric lenses , please allow 45-60 processing days for your order to be shipped
- Please also note that if you have ordered regular and Toric lenses in your order, we will hold your order and ship together until all items are available.
- If you have Instabook or personalized custom cap in your order, kindly allow additional 1 week for designing and printing.

We’re so sorry! Please recheck if you have registered with us using another email address as your order might have been placed using a different email address than the one you used to check.
Please contact us at enquiry@pinkyparadise.com for further assistance if you are unable to find the order.

Please note that 'business days' refer to processing during working hours, excluding weekends and public holidays. The ETA (Estimated Time of Arrival) calculation on our website also excludes weekends and public holidays and is subject to customs clearance. Please do not worry! Normally, packages are delivered within the provided ETA. However, sometimes delivery may be delayed due to local customs checks, natural occurrences, an influx of packages, or air and ground transportation strikes.

Please double-check your delivery address when entering your order information, as it's important for ensuring successful delivery. If you notice any errors after placing your order, please contact us right away at enquiry@pinkyparadise.com so we can assist with corrections.
Once an order is processed and shipped, we're unable to redirect it to a different address. If the address is incorrect, the package will be returned to us after a failed delivery attempt. We will notify you via email upon its return, and you can then choose to have the package reshipped to the correct address at your expense or request a refund according to our policy.

We’re so sorry! Please recheck if you have registered with us using another email address as your order might have been placed using a different email address than the one you used to check. Please contact us at enquiry@pinkyparadise.com for further assistance if you are unable to find the order.

Yes, immediately contact our customer service team HERE (CS HELP ME) to update your new shipping address. However please be note, we are unable to make any changes to your shipping address once it has been marked as SHIPPED. Thus, please ensure you have submitted correct shipping address upon ordering.

Yes! Kindly email our customer service team HERE (CS HELP ME). ASAP, as we are only able to change the ordered item if it has not been shipped out yet. Kindly check the availability of the item in our website to avoid any unnecessary delays.

If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.

We’re so sorry! Kindly contact our customer service team HERE (CS HELP ME) within 7 days after receiving your package. We will require photos of the items you received or damaged items, the packing envelope, and may request the products back to follow up accordingly on issues or concerns. Please do not throw damaged items away until talking with customer service. For more information kindly refer to our RETURN AND EXCHANGE POLICY.

We do not have an exact date when the new stock will arrive. However, the estimate time within 4 months. The website will be update once the particular lens has restocked.

You can check the restock status of an item by referring to its product page. We have indicated on all our lenses pages whether it will be restocked or not. The indication includes the prescription specification, where if there is no special indication it will be restocked in all powers.

Quantity: 1 refers to a pair of lenses for right and left eye.

If your preferred prescription is not available in the list, it means that your prescription is sold out for the time being.

Unfortunately No, we only sells lenses for Myopia and Astigmatism sufferer only which the prescriptions comes in power (-).

Yes. You may refer to our Soft Toric Lenses page

If your prescription is only available for one list and not the other, this means that we only have 1 available piece left in your prescription instead of 2 pieces.

You can just states N/A or NONE to proceed.

Each order will be processed within 1 - 3 business days exclude weekend and public holiday.

The price given on the website is for one pair (for circle lenses only).

Kindly choose 0.00 (Plano) from the product option there.

If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrists before placing your order.

No, you can only choose a diameter from what is stated on the website as the lenses are ready stock.

You may write your preferences in order comment by stating your preferred #label from what is stated on website.

We only accept credit/debit cards issued by Visa and MasterCard. When selecting this option at checkout, you will be directed to 2 secured payment gateway called Pay Dollar or Stripe to enter your card information. You may refer to our How-To Purchase guide with Stripe.

Here several reasons your transaction cannot go through,

1. Bank Denied- Bank refuse to complete the payment. (The Most Common Reason) **Kindly call with your card issuer / bank for authorization this particular transaction.
2. Invalid card Information including card holder name, card no., expiry date & security code.
3. Card declined due to insufficient fund, invalid card type (Amex & Discover).
4. Loading Error - Slow internet connection during transaction, the transaction process has time out.
5. User click "Cancel Payment / back to PinkyParadise.com".

If your payment is declined, then you will need to place your order with us again because the order has been frozen automatically. No payment will be taken for unsuccessful orders. To help ensure your order is not declined in the future, we suggest checking the following:
-Ensure your card details are entered correctly.
-Your card issuer may have declined your payment, please check with your card issuer for further support.
-Clear cache and delete cookies or change browser to purchase again.
-Contact enquiry@pinkyparadise.com for further assistant

Please do not worry, if it is an unpaid order. We will NOT process any unpaid order. Rest assured, you will NOT be charged for that as well. But once you make payment and there is modification needed on your order, you are required to email enquiry@pinkyparadise.com

We are regret to inform that PayPal has been discontinued since June 2015 due to their new policy that no longer available for circle lens sellers.

The currency shown that is not in USD is strictly for reference purposes only. The figure/value might change depending on the global currency exchange rate at the point of purchase. We will not be responsible for any other value displayed when you proceed to payment in Pay Dollar as they will re-calculate the amount back to USD using the current exchange rate. All transactions are charged in USD.

We do not accept Gift Card as many banks does not allow it to be used for International online transaction.

Yes. Colored lenses are medical devices that should be fitted by a licensed eye care professional, even for people who do not need vision correction. We do understand that most of our customers have perfect eye vision. However, yearly eye exams are recommended to maintain healthy vision.

Pinky Paradise strive to provide the best care possible to our customers. As such, we have implemented a verification system that is in compliance with the FCLCA and Rules for USA and South Korea customers. Under the Fairness to Contact Lens Consumer Law (FCLCA), we are required to verify your contact lens prescription.

Yes, you still need a current, valid prescription to make purchase. Even for contacts that do not correct your vision, a prescription is required from an eye care professional as non-prescription contacts are still medical devices and subsequently, they cannot be legally purchased in the United States and South Korea without a valid prescription.

No Problem. If you do not have a prescription slip with you, we can verify your prescription directly with your eye care professionals. You may choose the option ENTER MANUALLY; Provide us with the necessary information, name and phone number of your eye care professionals.

Note: We will use this information to contact them and verify the accuracy of the prescription. Your eye care professionals has eight-business-hours to respond. If your eye care professionals does not respond within the required time, the prescription is verified automatically, and we may process and ship your order.

The most efficient way is to upload your prescription slip. The pop up for this will appear during your checkout process after you select your country as United States/ South Korea.

The most efficient way is to upload your prescription slip. The pop up for this will appear during your checkout process after you select your country as United States/ South Korea.
OD- OD stands for oculus dexter, the Latin phrase for "right eye".
OS- OS stands for oculus sinister, the Latin phrase for "left eye".
OU- OU stands for ocular uniter, the abbreviation used If both the left and right eye has the same diagnosis and prescription information.
Sphere (SPH)- This indicates the amount of lens power, measured in diopters (D), prescribed to correct myopia (nearsightedness) or hyperopia (farsightedness). The spherical power of a lens is indicated with a plus sign (+) for hyperopia and a minus sign (-) for myopia. PinkyParadise only supply Myopia lenses at the moment.
Cylinder (CYL)- This indicates the amount of lens power for astigmatism. If no cylinder power is noted, either you’ve no astigmatism or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass lenses. PinkyParadise do sell colored contacts for astigmatism, check out our Toric lenses.
Axis- This describes the degree and direction of your astigmatism. The axis is a figure which determines the angle of the correction needed to see clearly, measured in degrees from 1 to 180.
Base Curve (BC)- The base curve determines what type of fit is required for the lens to meet the curve of your eye. This is usually written in millimeters or sometimes with the words: flat, median or steep.
Diameter (DIA)- The diameter of a lens determines what length of width that best fits your eye. It measures the width of a lens in millimeters, from end to end.

You shouldn't order contacts with an expired prescription. You will need a current, valid prescription to make purchase. It’s important to schedule a regular eye exam to protect your eyes and overall health.

We've been selling authentic circle lens since the beginning of our business and customer safety is always our priority. We made sure all products are imported directly from South Korea and monitor the product and customer review accordingly. You may see a lot of positive review in Google / Facebook/ Instagram that talking about our product and services and that is the reputation our company built since 10 years ago.

Monthly disposable lenses means the lenses have to be replaced after a month of use. The same rule applies to daily, weekly and yearly lenses as the disposable period refers to the life span of the lenses after it has been taken out from the sealed bottle. You can keep the lenses unopened until the expiry date stated in the bottle label.

Yes! The lenses are 100% cruelty free because our manufactures does not test the circle lenses on any animals.

The lenses are made from polymacon/ polyhema and water where the percentage of water content is usually 38% or 42%. Yes, circle lenses are generally safe and are approved by Korean FDA. But precaution is always needed. Please read our WEAR & CARE guide for more information.

Silicone hydrogel contact lenses are advanced soft lenses that allow more oxygen to pass through the lens to the cornea than regular soft ("hydrogel") contacts. They are healthier than regular soft lenses because they allow up to 6 times more oxygen to pass through them and increased oxygen transmission results in better overall eye health. Get the Silicone Hydrogel Contact Lenses.

Don't let disappointment overshadow how exciting it is to receive your lenses! Just follow the 2 simple steps below to remove it safely.
1. Gently shake the bottle upside down left and right repeatedly until the lenses came off.
2. If you have tweezers for contact lenses you can also use that to take out the lenses. You can also use a cotton bud by dipping cotton bud directly in the bottle to take the lenses out.
Please ensure to remove it very gently and softly.

The circle lenses comes in a different water content between 30%-50% water content. Some people able to use the lenses which have a low water content without having a trouble of dryness. In general, the higher the water content allows more oxygen to pass through the eyes for a better comfort wearing.

The main different would be the size and the effect it brings out. For example Geo Angel Series comes in 14.2mm and Geo Super-Size Angel Series which comes in 14.5mm. Please consult with your optician to get the correct diameter/base curve of your both eyes before placing any order.

The lenses only glows under the ultra violet called (UV LIGHT). It will remain plain as the other regular lenses when it has been exposed under the sunlight or even natural light.

Yes! Our contact lenses are approved by USA FDA as these are made in USA. While our circle lenses are approved by Korean FDA as these are made in Korea.

Barbie brand is actually the same lenses with G&G brand. All the lenses from G&G brand will come in a different label which is MESSISH, DUEBA, BARBIE and G&G itself. It depends on the manufacturer which label to use in a different batch. All the design will be exactly the same even though it comes with a different label.

Definitely NO. We always make sure all of the products will not contain any harm substance before we proceed to sells them. All brands are from South Korea whereby approved by Korean FDA.

We always restock our product when it happens to be out of stock. The new batch will not be the same as the previous one. This is due to a different batch of manufacturing. The design will remain the same but the color might be slightly different in a new batch.

You can use all types of multipurpose solution to soak your lenses as long as it has been purchased from reliable stores and pharmacies. We advise you to refer the quality of the solution before choosing them. The best multi-purpose solution can be purchase HERE.

"Business days" refer to working days, excluding weekends and public holidays. The Estimated Time of Arrival (ETA) on our website follows the same calculation and may be influenced by customs clearance.
Packages are usually delivered within the stated ETA. Occasionally, minor delays may occur due to customs inspections, weather, high parcel volumes, or transportation-related factors. Please rest assured that we monitor all shipments carefully.

We offer worldwide shipping to almost everywhere except Afghanistan, Anguilla, Antigua and Barbuda, Bangladesh, Bahrain, Belize, Bhutan, Belarus, Burundi, Bolivia, Bouvet Island, British Virgin Islands, Chile, Central African Republic (CAR), Curacao, Cuba, Congo, Dominica, Ecuador, Gambia, Grenada, Guinea Bissau, Guatemala, Haiti, Honduras (Rep.),Iran, Iraq, Israel, Jamaica, Jordan, Kuwait, Lebanon, Libya, Liberia, Malaysia, Mali, Nigeria, Nepal, Nicaragua, Palestine Territories, Oman, Paraguay, Qatar, Russian Federation, Saudi Arabia, Saint Kitts and Nevis, Somalia, Sudan, South Sudan (Rep.), Syrian Arab Rep., Tajikistan, Tokelau, Turkmenistan, Ukraine, UAE, Uganda, Venezuela, Yemen and Zimbabwe . Go to shipping page to check in detail if your country is on the list!

Once your order leaves our warehouse, the status will update from “Unfulfilled” to “Fulfilled”, and you will receive an email notification at the address used to place your order.
For Registered Account Customers:
• Log in to your Pinky Paradise account, go to My Account, and select View Previous Orders to check your order status.
• For detailed guidance, visit our tracking page and follow the step-by-step instructions.
For Guest Checkout Customers:
• Use the email address entered at checkout (e.g., your iCloud email if Apple Pay was used).
• Check your inbox or spam folder for the tracking email, which should arrive within 3 business days (excluding weekends and public holidays) from the order date.
• If you cannot locate the tracking information, contact us at enquiry@pinkyparadise.com for assistance.

No. Customs duties, taxes, and handling fees are not included in the website price. Customers are responsible for any applicable import duties, sales tax, and handling charges.
• Free shipping promotions cover only the shipping cost; customs and handling fees are billed separately.
• Upon arrival, local customs authorities determine the exact amount due, which will be collected directly by the courier at delivery.
• Customs regulations vary by country, so we cannot provide an exact estimate in advance.

Yes! We provide worldwide shipping including USA.

Yes. Simply enter your PO Box or APO/FPO/DPO address during checkout. Please select the Standard shipping method, as it is the only courier service that delivers to PO Boxes and military addresses.

Starting from 1st September, the USA will implement a tariff on all shipments imported from Malaysia. This means customers receiving shipments will need to pay an additional import tax during the delivery process.

The tariff will come into effect starting 1st September.

The tariff rate on shipments from Malaysia to the USA is currently 19% of the shipment value. (additional charges may apply)

We understand that additional costs are never pleasant. Please rest assured that we’ll continue to handle your orders with care and ensure all required documentation is in place for a smooth customs clearance experience.

• Standard Mail: Good news! For standard mail, Pinkyparadise has already taken care of the U.S. import tariff, so you don’t need to pay any additional tax.
• Express Mail: The customer is responsible for the tariff, but you won’t need to pay it separately at delivery. The tariff is already included in the shipping charges at checkout, so once your order is placed, everything is settled.

• Standard Mail: No action is needed! PinkyParadise pre-pays the tariff for you, so your package will be delivered without extra charges.
• Express Mail: For express shipments, the tariff and related fees are the customer’s responsibility, but we’ve already calculated and included the full amount in your shipping cost at checkout. This means you pay everything upfront so no extra bills, no surprise charges, and nothing to handle with customs or the courier when your order arrives.
  To prepare, we recommend:
  • Simply choose your preferred shipping method at checkout..
  • For express, remember the tariff is already included so no further payment will be requested on delivery.
  • Just sit back and wait for your order to arrive worry-free!

Yes, the tariff applies to all order shipments shipped from Malaysia to the USA, regardless of product type or category.

Yes, the new tariff regulations will affect both shipping costs and delivery times. Shipping charges may look slightly higher now because the tariff is already included upfront, but the good news is you won’t have to deal with unexpected fees later.
As for delivery time, since these rules are just taking effect, U.S. Customs may experience some backlog as they adjust to processing shipments under the new system. That’s why our current estimate is 5–10 business days, but please note it’s only an ETA. There may be slight delays beyond our control, and we kindly ask for your patience. Once the process is underway and we see a clearer pattern, we’ll update the ETA accordingly.

Standard Mail: No additional payment is needed as we’ve already taken care of it.
Express Mail: Sadly, no 💔 This tariff is mandated by U.S. Customs and cannot be waived or avoided for shipments originating from Malaysia.

The shipping delivery process will only be conducted during business days excluded weekend and Public Holidays.

• DHL Express/ UPS Express: Should receive within 2-5 business days.
• FedEx/Aramex Express: Should receive within 4-7 business days.
• Aramex Normal: Should receive within 9-14 business days. Orders will be shipped with Aramex Express and work with your local post office to offer an expedited delivery process.
• SF Economy Express/ EMS/ Asia Express: Should receive within 7-10 business days.
• Standard Shipping: Should receive within 21-30 business days or 30-99 business days depending on your country.

Aramex Normal shipment is handled by Aramex E-Commerce Parcel Express . Once it reaches your country ,your package will be handed off to a different local courier service. The tracking might stop momentarily during this transition process. Please note that your tracking number may be updated under the new carrier.

• Kindly be reminded that Aramex Normal requires 9-14 business days to complete the delivery although we do hope that it will reach you sooner!

We highly recommend you to contact the shipping company for express shipping and local post office for standard shipping (with the tracking number provided) for more information on the status of your order. If you are living in residential area the package might has been delivered to the front office or building manager. Kindly check with them as well .
If your package is nowhere to find, immediately email to enquiry@pinkyparadise.com, so that we may further assist you to get your package. We will take all necessary measures to ensure you get the item you paid for.

Please do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your package delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and ground transportation strikes. It is highly recommended to check this matter with local shipping company website. Please be note that Pinky paradise does not hold any responsibilities for any delay happened due to the circumstance listed above.

If you are American customer, you will frequently see this tracking status. For your information, this status means the products are on their way. This is because USPS does not update the status regularly on the status. The status will be changed once the products are delivered. Your patience is greatly appreciated under this context. For standard mail users, please be reminded that shipping days are between 21-30 business days.

You may see these 2 common words appear on the ORDER STATUS which are the following:
Unfulfilled:
Yay, your purchase is completed. Products are in the midst of processing, i.e. packaging, stamping and handling by Pinky paradise staffs. Normally, it will take 1- 3 business days of processing irrespective of the sizes and quantity.
Fulfilled:
We’re super excited to tell you that your order has been shipped. TRACKING NUMBER will be updated in your account.