Terms and Conditions of Purchase Order
Thank you for choosing us!
These Terms and Conditions will be your guide to a delightful experience!
By using this website, you agree to be bound by these terms and conditions completely.
- Kindly read and accept our Return and Cancellation Policy and Refund Policy, for a seamless shopping experience.
- Fastest delivery to you! Our team processes each order quickly within 1-3 business days (exclude weekend and Public holidays. Once your order is marked as "Fulfilled," that's when the shipping ETA countdown begins.
- To ensure a delightful shopping experience and timely delivery, we kindly ask our customers to double-check and provide accurate information related to their orders, prescriptions, options, and particulars in the checkout page.
- For your convenience, deliveries to the USA are on an NSR (no signature required) basis for all available shipping methods. Rest assured, your parcels will be delivered to your residence front desk, door, or letterbox.
- Please be aware that any local taxes or custom duties are customer responsibility. Additionally, if there happens to be any delay caused by the local customs department, please understand that it is beyond our control. However, rest assured, we are committed to doing our best to expedite the customs process.
- To ensure a secure shopping experience, we kindly request that customers take full responsibility for using their credit/debit cards for purchases. If using someone else's credit/debit card, please ensure you have obtained their consent beforehand. We encourage everyone to be cautious to protect against any potential fraudulent cases after the order has been shipped.
- We care about your eye health! For your safety and well-being, we strongly recommend consulting an eye doctor before placing an order, especially for power prescription lenses.
- Your safety is our top priority. Please remember that wearing contact lenses carries a natural risk of injury or eye infection if proper care and guidelines are not followed. However, we provide a comprehensive wear and care guide to minimize these risks. While the risk of injury can never be completely eliminated, we are here to support you and address any concerns you may have. By making a purchase, you acknowledge and assume responsibility for using our products.
- Please be aware that foreign currency charges or electronic fund transfer fees may apply to your cards in certain countries and banks.
- We value your satisfaction and want to ensure a smooth delivery process. We kindly request you to keep track of your package until it reaches its destination. In the unlikely event of any issues, please don't hesitate to reach out to PinkyParadise.
SMS Marketing Terms
By choosing to participate in PinkyParadise's SMS marketing during the checkout process and by initiating a purchase or subscribing through our subscription tools, you indicate your consent to receive periodic text notifications. These notifications encompass updates regarding your orders, reminders about abandoned checkouts, promotional offers via text, transaction-related messages and requests for your valuable reviews. Even if your mobile number is listed on a state or federal do-not-call list, we kindly request your understanding that you may still receive these texts. Please note that the frequency of messages may vary based on the nature of the communication. It's important to emphasize that providing consent for these texts is not obligatory for making a purchase.
Should you ever wish to stop receiving text marketing messages and notifications, we've made it as simple as possible for you. Just respond with STOP to any of the mobile messages you receive from us, or if you prefer, you can use the unsubscribe link that we've included in our messages. Please understand and agree that using alternative words or requests for opting out might not be considered a reasonable way to opt out. Rest assured, there's no charge for this service; however, any charges or fees related to text messaging that your wireless provider may impose will be your responsibility. It's important to be aware that message and data rates may apply.
If you have any questions, don't hesitate to reach out. Just text HELP to the number you received the messages from. Additionally, you can always get in touch with us through our contact page for more information and assistance.
Please be aware that we might need to change the phone number or short code we use for the service. If that happens, we'll make sure to let you know. It's important to note that messages you send to a changed number, including STOP or HELP requests, might not reach us. We want to provide the best service, but we won't be able to fulfill requests sent to a changed number.
As allowed by applicable law, we kindly ask for your understanding that we won't be held responsible for any situations where information sent through the service isn't delivered on time, or if there are any mistakes in that information. Additionally, we can't be responsible for actions you do or don't take based on the information or service.
It's our way of being transparent about how we handle your information.
UPDATED: 7th August 2023