Track & Trace

The shipping delivery process will only be conducted during business days excluded weekend and Public Holidays.

• DHL Express/ UPS Express: Should receive within 2-5 business days.
• FedEx/Aramex Express: Should receive within 4-7 business days.
• Aramex Normal: Should receive within 9-14 business days. Orders will be shipped with Aramex Express and work with your local post office to offer an expedited delivery process.
• SF Economy Express/ EMS/ Asia Express: Should receive within 7-10 business days.
• Standard Shipping: Should receive within 21-30 business days or 30-99 business days depending on your country.

Aramex Normal shipment is handled by Aramex E-Commerce Parcel Express . Once it reaches your country ,your package will be handed off to a different local courier service. The tracking might stop momentarily during this transition process. Please note that your tracking number may be updated under the new carrier.

• Kindly be reminded that Aramex Normal requires 9-14 business days to complete the delivery although we do hope that it will reach you sooner!

We highly recommend you to contact the shipping company for express shipping and local post office for standard shipping (with the tracking number provided) for more information on the status of your order. If you are living in residential area the package might has been delivered to the front office or building manager. Kindly check with them as well .
If your package is nowhere to find, immediately email to enquiry@pinkyparadise.com, so that we may further assist you to get your package. We will take all necessary measures to ensure you get the item you paid for.

Please do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your package delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and ground transportation strikes. It is highly recommended to check this matter with local shipping company website. Please be note that Pinky paradise does not hold any responsibilities for any delay happened due to the circumstance listed above.

If you are American customer, you will frequently see this tracking status. For your information, this status means the products are on their way. This is because USPS does not update the status regularly on the status. The status will be changed once the products are delivered. Your patience is greatly appreciated under this context. For standard mail users, please be reminded that shipping days are between 21-30 business days.

You may see these 2 common words appear on the ORDER STATUS which are the following:
Unfulfilled:
Yay, your purchase is completed. Products are in the midst of processing, i.e. packaging, stamping and handling by Pinky paradise staffs. Normally, it will take 1- 3 business days of processing irrespective of the sizes and quantity.
Fulfilled:
We’re super excited to tell you that your order has been shipped. TRACKING NUMBER will be updated in your account.