Track & Trace

• Shipment received at delivery branch
  Your parcel has arrived at the local courier facility and is awaiting processing.

• Shipment arrived at destination port
  Your parcel has reached the destination country and is undergoing further handling or customs clearance.

• Shipment out for delivery

Your parcel is with the courier and will be delivered soon.

Your order is only considered successfully delivered when the tracking status shows “Shipment delivered”.

Any other status indicates that the parcel is still in transit or pending delivery.

1. Check Locally First
Sometimes carriers mark parcels as delivered 24–48 hours before actual delivery.

Please check the following:

• Around your property (porch, doorstep, side/back entrances)
• Mailbox or parcel locker
• With household members or neighbors
• Building management or reception (if applicable)
• Hidden or secure drop-off spots (e.g. behind plants, doorways, gates)

2. Still Can't Find It? Contact Us:
If you still can’t locate your parcel, please email us at enquiry@pinkyparadise.com with your order number. Our team will investigate and assist you further.

3. For USA Customers (Shipping Route Update):
Due to our updated shipping process, parcels are transferred from Quantium Solutions to USPS, UniUni, or other local delivery partners.

Because of this handover:

• The original tracking number may not immediately reflect final delivery updates on the carrier’s website.
• We can help you retrieve the local tracking number if needed.
  
  

4. Investigation Timeframe:
For Standard Mail shipments, please allow 7–10 business days for the carrier to complete delivery confirmation and investigation.

5. If the Package Is Confirmed Lost:
Rest assured, once the carrier officially confirms the parcel is lost, we will arrange an appropriate resolution for you promptly.

If delivery is unsuccessful, it may be due to one of the following:

• Consignee not available → Delivery attempted but recipient not present
• Invalid / incorrect / incomplete address → Address issue; contact local post office for correction or self-collection
• Recipient unknown → Often applies to apartments; check with building management or arrange self-collection
• Invalid contact information → Contact local post office for assistance

What should I do next?

We strongly recommend:

• Contacting your local courier or post office immediately
• Arranging self-collection if available
• Ensuring your address and contact details are correct for future orders

Please note that parcels may be returned to the sender if they are not collected within the courier’s holding period. The returned package will be handled as per written in the Refund & Cancellation Policy.

Please do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your package delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and ground transportation strikes. It is highly recommended to check this matter with the local shipping company website. Please be note that Pinkyparadise does not hold any responsibilities for any delay due to the circumstance listed above.

No worries! Your shipment is currently in transit or undergoing customs clearance before being transferred to destination. Tracking updates may temporarily pause during this process and will resume once the parcel is scanned at the next facility.